Who We Are

This site is operated by Stewart Golf LLC. We are a limited liability company registered in the United States of America whose registered office is 11755 W Little York Rd, Unit B-104, Houston, TX 77041, USA.

You may contact us by telephone on +1 888 814 9862 (toll free) or by e-mailing us at info@stewartgolfusa.com.

Your Order

You may place an order via our website.

All orders accepted by us shall be subject to these Terms and Conditions. No contract shall be deemed to be in place until we have accepted your order.

An order is not accepted until your credit, charge or debit card has been processed. Any email, on-screen receipt or other acknowledgement of your order is merely to confirm that your request has been received and does not in any way denote acceptance of your order, regardless of any wording in the email or receipt.

We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further information to enable us to evaluate and/or process the order.

If you wish to cancel an order, return a product or request an exchange, please refer to our Returns Policy for details of the applicable terms and conditions.

Payment and Prices

All prices are quoted in US Dollars (USD$) and do not include cost of delivery and packaging.

Payment shall be made at the time that the order is placed.Payment may be made by any means listed on this website. Goods will not be shipped until we are in receipt of cleared funds.

Sales Tax will be added as appropriate. Prices will be as confirmed by Us when your order is confirmed.

We reserve the right at any time to correct clerical omissions and errors without any liability on our part.

Ownership of the Goods

Ownership of the goods delivered, or to be delivered, by us will only be transferred to you when the goods have been delivered to you, and we have received cash or cleared funds in full payment of all sums owing to us, in respect of the goods and in respect of any other agreements between you or us.

Delivery

We aim to process and ship orders as quickly as possible. Available shipping methods, estimated delivery times and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on product availability, your delivery location and circumstances outside our control. We will take reasonable steps to ship and deliver your order within the timeframe stated at checkout.

If we cannot ship your order within the timeframe stated when you placed it, or within 30 days if no shipping timeframe was stated, we will provide any delay notice and cancellation option required by applicable law. Where you are entitled to cancel because of a shipping delay, we will provide a refund of all amounts paid for the unshipped merchandise, without applying a restocking fee. Further details are set out in our Returns Policy.

Once your order has been delivered, please check the packages and contents as soon as reasonably possible. If you notice any missing items or damage in transit, please contact our Customer Care team promptly so we can investigate and help resolve the issue. Reporting a problem promptly helps us investigate but does not limit any rights or remedies available to you under applicable law.

We are responsible for the goods until they are delivered to you or to someone you have nominated to receive them, unless you independently arrange a carrier that we did not offer. If goods are lost or damaged before delivery, please contact us so we can investigate and arrange an appropriate resolution.

Nothing in this section affects your rights under applicable federal, state or local law, including any rights relating to delayed, lost or damaged shipments.

Returns, Exchanges & Refunds

Our Returns Policy explains the options available if you wish to exchange or return a product, request a refund or cancel an order. It should be read alongside these Terms and Conditions.

Perfect Fit Promise

If you purchase a new electric caddie directly from stewartgolfusa.com, you may request one exchange for a different model within 30 days of delivery. We will arrange and cover the cost of collection.

The Perfect Fit Promise excludes Approved Refurbished products, products genuinely made to your individual specifications and purchases from third-party retailers. Original packaging is required for an exchange under the Promise. Further eligibility conditions are set out in our Returns Policy.

Change-of-mind returns

You may request a change-of-mind return of an eligible new electric caddie within 30 days of delivery. A 15% restocking fee will be deducted from your refund where the fee and applicable conditions were clearly disclosed before purchase and are permitted by applicable law.

Approved Refurbished products and products genuinely made to your individual specifications are excluded from this voluntary change-of-mind return policy where the exclusion was disclosed before purchase. Standard models and standard website colour or configuration choices are not considered individually specified products merely because they are assembled after ordering.

No restocking fee applies to faulty, damaged-on-delivery, incorrectly supplied or materially misdescribed products, qualifying Perfect Fit exchanges, or where applicable law does not permit the fee.

Order cancellations

If you wish to cancel an order before it has shipped, please contact our Customer Care team as soon as possible. We will confirm whether shipment can be stopped and explain the options available. A restocking fee will not automatically apply to an order cancelled before shipment.

Refunds and other rights

Refunds will be made to the original payment method unless you expressly agree otherwise or applicable law requires another method. We will process refunds promptly and within any applicable legal deadline.

Nothing in these Terms and Conditions or our Returns Policy excludes or limits any rights or remedies available to you under applicable federal, state or local law. Where applicable law provides greater protection, those rights will apply.

For full details of eligibility, return arrangements, fees and refund procedures, please refer to our Returns Policy.

Warranty returns

If you believe your Stewart Golf product has developed a fault covered by our Limited Warranty, please contact our Customer Care team before returning it.

Warranty claims are subject to the terms, coverage periods and exclusions set out in our Warranty Policy.

We will help you troubleshoot the issue and determine whether the product needs to be returned for inspection, repair or replacement. If a return is required, we will provide the relevant instructions and, where applicable, a prepaid shipping label.

Please pack the product in its original Stewart Golf box and follow our packing instructions. If you no longer have the original box, contact Customer Care to discuss obtaining a replacement.

Where a covered defect is confirmed, parts, labour and shipping both ways within the contiguous United States will be provided at no charge, in accordance with the Warranty Policy.

If an inspection finds no defect or determines that the issue is not covered by the warranty, we will contact you before carrying out any chargeable work. Any applicable return shipping costs or repairs will be explained and agreed with you in advance.

Nothing in this section limits any rights or remedies available to you under applicable law.

Extended warranty

If you purchase an extended warranty with your new Stewart Golf caddie, the Limited Warranty period is extended from two years to three years from the original date of purchase.

The extended warranty is subject to the same terms, conditions and exclusions as our standard Two-Year Limited Warranty. For full details of coverage and how to make a claim, please refer to our Warranty Policy.

Service returns

If your Stewart Golf caddie requires servicing or repair outside the scope of a warranty claim, please contact our Customer Care team before sending it to us.

We will provide instructions on how to arrange the return and explain any applicable service, shipping or packaging costs before you proceed.

Please follow our packing instructions carefully to help protect your caddie during transit. If you no longer have the original Stewart Golf box, contact Customer Care to discuss suitable packaging options.

Any charges for servicing, replacement packaging or return shipping will be explained and agreed with you in advance.

Nothing in this section affects any rights or remedies available to you under applicable law or the terms of our Limited Warranty.

Faulty Goods

If you believe a product purchased from Stewart Golf is faulty, damaged on delivery, incorrectly supplied, not as described or not fit for its ordinary purpose, please contact our Customer Care team.

Please provide your order number or other proof of purchase, together with a description of the issue. Photographs or videos may help us assess the problem, but we will not make them an absolute condition where doing so would prevent you from exercising a legal right.

We will assess the issue and explain the options available under our Limited Warranty and applicable consumer protection laws. Depending on the circumstances, these may include repair, replacement, refund, cancellation or a price adjustment.

Where a defect is covered by our Limited Warranty, we will repair the product or defective part, or replace it with a new product or part of the same or equivalent model, in accordance with the warranty terms. If we are unable to repair or replace a defective caddie after a reasonable number of attempts, we will refund the purchase price under the warranty.

We will not charge a restocking fee for products that are faulty, damaged on delivery, incorrectly supplied or materially misdescribed. Shipping and other costs associated with a remedy will be covered to the extent required by applicable law or our Limited Warranty.

A finding of "no fault found" does not automatically make a charge payable. Any charge for separately agreed, non-covered assessment, shipping or repair work must be lawful, explained and expressly agreed in advance.

Our Limited Warranty does not replace or restrict any rights or remedies available under applicable federal, state or local law. Those rights may vary depending on where you live. For further information, please refer to our Returns Policy and Warranty Policy.

Limitation of Liability

Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

To the fullest extent permitted by law, Stewart Golf LLC shall not be liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, revenue, business, anticipated savings or use, arising out of or in connection with the use of our website, the purchase or use of our products, or these Terms and Conditions.

Nothing in this section limits or excludes our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Breach of any obligation that cannot legally be excluded or limited;
• Any rights or remedies available to consumers under applicable federal, state or local law, including rights relating to defective, misdescribed or incorrectly supplied goods.

Where permitted by applicable law, our total liability arising out of or in connection with a particular order shall not exceed the amount paid for the product giving rise to the claim.

Some states do not allow the exclusion or limitation of certain damages or liabilities. In those states, our liability will be limited to the fullest extent permitted by applicable law.

Nothing in these Terms and Conditions affects any rights you may have under applicable consumer protection laws.

Gift Vouchers

Validly activated gift cards are redeemable in full or part payment for any merchandise at www.stewartgolfusa.com

Gift Cards are valid for 12 months from the date of purchase

Expired or de-activated cards may not be re-used.

Please keep the gift card safe and treat it like cash. We cannot replace or reimburse the card value if it is lost or stolen.

In the unlikely event that the transaction processing system is temporarily unavailable, we will not be able to process your gift card transaction during this time as we cannot manually authorize transactions.

If you have any queries regarding your gift card, please email Customer Care on info@stewartgolfusa.com.

Cellular messaging

The Stewart Golf LLC mobile message service (the"Service") is operated by Stewart Golf LLC (“Stewart Golf LLC”, “we”,or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Stewart Golf LLC’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf ofStewart Golf LLC through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal DoNot Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Stewart Golf LLC. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to StewartGolf or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Stewart GolfLLC mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Stewart Golf or email info@stewartgolfusa.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Miscellaneous

If any provision of this agreement is held by any competent authority to be invalid or unenforceable in whole or part the validity of the other provisions of this agreement and the remainder of the provision in question shall not be affected.

We shall not be liable to you for any delay or failure to perform any of our obligations hereunder which is due to causes or circumstances beyond our reasonable control, including (without limitation)acts of civil or military authority, national emergencies, fire or flood, strikes, lock-outs and other industrial disputes, acts of God, war or riots, actions or omissions of third parties.

This agreement, including the order, is the complete and exclusive statement of the contractual relationship between the parties, which supersedes all prior proposals, understandings, agreements, or representations between the parties relating to this agreement except in respect of any fraudulent misrepresentation made by either party.

We reserve the right to randomly monitor and record our inbound and outbound calls.

No delay, neglect or forbearance on our part in enforcing its rights against you shall be construed as a waiver or in any way prejudice any of our rights hereunder.

We reserve the right to amend these Terms & Conditions from time to time where it is necessary to do so.