At Stewart Golf, we want you to enjoy every round. Whether you're finding the right caddie for your game, returning an order or getting help with a fault, we're here to help.

This page explains our Perfect Fit Promise, our returns and refund policy, and what to do if your caddie develops a fault.

This policy applies to consumer purchases made directly from Stewart Golf LLC through stewartgolfusa.com. Our Perfect Fit Promise and voluntary change-of-mind returns policy are additional benefits; they do not limit rights or remedies available under applicable federal, state or local law. Where applicable law gives you greater protection, that law applies. Purchases for resale are subject to the applicable trade terms; placing an order through Shopify does not by itself determine which terms apply. If you purchased from an independent retailer, contact that retailer about its returns policy. Any rights you have under our applicable manufacturer’s warranty remain unaffected.

Returns at a glance

Perfect Fit Promise
Bought a new electric caddie directly from stewartgolfusa.com? Contact us within 30 days from delivery to swap it for a different model in our range, with free collection arranged by us. The eligibility and packaging conditions below apply.

Returns for a refund
You can request a return of an eligible new caddie within 30 days of delivery for a change-of-mind refund, subject to the 15% restocking fee explained below. No restocking fee applies to faulty, damaged-on-delivery, incorrectly supplied or materially misdescribed products, qualifying Perfect Fit exchanges, or where applicable law does not permit it.

Faulty products
If your caddie develops a fault, contact our Customer Care team. We'll help you understand the options available under your warranty and applicable consumer protection laws.

The Perfect Fit Promise

We believe the right caddie can make every round better. But with different models designed to suit different golfers, finding the one that works best for your game is important.

That's why, when you buy a new electric golf caddie directly from stewartgolfusa.com, you have 30 days from delivery to make sure it's the right fit. If it isn't quite right, contact us within that period to request your one exchange for a different new model in our range, with free collection arranged by us. The eligibility and packaging conditions below apply.

How does it work?

1. Order: Buy a new electric caddie directly from Stewart Golf.
2. Play: Take it to the course and enjoy your round.
3. Decide: If it's not quite right for you, contact us within 30 days of delivery. We'll arrange a free collection so you can swap it for a different model in our range.

Who is eligible?
The Perfect Fit Promise applies to new electric golf caddies purchased directly from stewartgolfusa.com.

It does not apply to Approved Refurbished products, products genuinely made to your individual specifications, or purchases from third-party retailers. We will identify any individual-specification exclusion before you order. Standard models and standard website color or configuration choices are not excluded merely because we assemble them after you order. These exclusions apply only to the voluntary Promise and do not remove rights relating to defects, misdescription or other breaches of the sales contract.

The Promise allows one model exchange per order. It applies when you want to change to a different caddie model, rather than exchange for a different color or configuration of the same model. This limit applies only to the voluntary Promise and does not limit any repair, replacement, refund or other remedy required by law or the applicable warranty.

You may use your caddie on the golf course to decide whether the model suits you. Please return it with all supplied items and accessories.

What if I want a different color?
The Perfect Fit Promise lets you exchange your caddie for a different model in our range, rather than change the color of the same model. If you'd like to change your caddie's color, explore our Design Series DIY Kits.

Our standard color options available on the website are not considered customized products. They remain eligible for returns under our standard returns policy, subject to the applicable terms and conditions.

What if my replacement caddie costs more or less?
If your replacement caddie costs more than your original purchase, you'll need to pay the difference. If it costs less, we'll refund the difference.

Is collection free?
Yes. We'll arrange and cover the cost of collecting your original caddie as part of the Perfect Fit Promise.

Do I need to keep the original packaging?
Yes. You must keep the original packaging to use the voluntary Perfect Fit Promise. This helps ensure your caddie can be safely packaged and returned to us. This condition does not remove any remedy available under applicable law or the warranty. If you need help arranging suitable packaging for a faulty-product return, please contact Customer Care.

Can I get a refund instead?
Yes. For an eligible new caddie, contact us within 30 days of delivery to request a change-of-mind refund under the returns policy below. A 15% restocking fee applies where lawfully disclosed and permitted. The fee is intended to contribute to two-way shipping and product checks; it is not a separate charge for each of those services.

No restocking fee applies to faulty, damaged-on-delivery, incorrectly supplied or materially misdescribed products, qualifying Perfect Fit exchanges, or where applicable law does not permit it. Products genuinely made to your individual specifications are excluded from the voluntary change-of-mind refund policy where that exclusion was disclosed before purchase. Your legal and warranty rights remain unaffected.

Returns and refunds

If you decide that your eligible new caddie isn't right for you, contact Customer Care within 30 days of delivery to request a change-of-mind return. A request made within that period will not become late merely because our response or collection takes place afterward.

For an eligible non-defective change-of-mind caddie return, a 15% restocking fee will be deducted from your refund only where the fee and relevant conditions were clearly disclosed before purchase and are permitted by applicable law. We will explain the calculation before processing the refund. The fee is intended to contribute to two-way shipping and product checks; we will not also deduct those same costs separately. Any sales-tax adjustment will be made as required by applicable law.

To arrange a return, contact our Customer Care team within 30 days of delivery and provide your order number or other information that allows us to verify the purchase. We'll provide return instructions and help arrange collection. You may request a written copy of this refund policy.

We will explain the amount to be refunded and any lawful deduction. Refunds will be made to the original payment method unless you expressly agree otherwise or the law requires another method. We will process refunds promptly and within any applicable legal deadline. Your bank or payment provider may take additional time to display the credit.

Are there any exceptions?
Approved Refurbished products and products genuinely made to your individual specifications are excluded from our voluntary 30-day change-of-mind caddie return policy where clearly disclosed before purchase. This does not exclude remedies for defects, misdescription, incorrect supply or other breaches of the sales contract, or any refund required by law.

Standard caddies and standard website color or configuration choices are not considered individually specified products merely because they are assembled after ordering. They remain eligible for our voluntary 30-day caddie return policy, subject to the 15% restocking fee where lawfully disclosed and permitted.

No restocking fee applies to faulty, damaged-on-delivery, incorrectly supplied or materially misdescribed products, qualifying Perfect Fit exchanges, or where applicable law does not permit it.

Order cancellations and shipment delays

If you want to cancel an order before it ships, contact Customer Care as soon as possible. We will tell you whether shipment can be stopped and what cancellation rights apply under your order terms and applicable law. A restocking fee for a returned caddie will not be applied automatically to an unshipped order.

If we cannot ship within the time stated when you ordered, or generally within 30 days where no shipment time was stated, we will provide the delay notice and cancellation option required by applicable law. Where a refund is required because you decline a qualifying delay or we cannot obtain the required consent, we will promptly refund all amounts paid for the unshipped merchandise without a restocking fee. We will not substitute a Perfect Fit exchange or store credit for a refund required by law.

Faulty products and warranty support

Every Stewart Golf caddie is built to deliver reliable performance. However, if something goes wrong, our Customer Care team is here to help.

If you believe your product is faulty, damaged on delivery, incorrectly supplied, not as described or not fit for its ordinary purpose, please contact us with your order details or other evidence of purchase and a description of the issue. Photos or videos can help us understand the problem, but we will not make them an absolute condition where that would prevent you from exercising a legal right. Reasonable troubleshooting or inspection will not remove or improperly delay a remedy to which you are entitled.

What happens if my caddie is faulty?
We will assess the issue and distinguish your rights under applicable law from the additional protection provided by our warranty. Depending on the circumstances, available remedies may include repair, replacement, refund, cancellation or a price adjustment. The expiry of a voluntary return period or written warranty does not, by itself, extinguish a legal right or claim.

Under our Two-Year Limited Warranty, covered defects are repaired or resolved through replacement with a new product or part as described in the warranty. Parts, labor and shipping are covered to the extent stated in the applicable warranty, without limiting any costs we must bear under law. If we cannot repair or replace a defective caddie after a reasonable number of attempts, we will refund the purchase price under the warranty. You do not have to accept repeated attempts where applicable law entitles you to a refund or another remedy sooner.

We won't charge a restocking fee for a faulty, damaged-on-delivery, incorrectly supplied or materially misdescribed product. We will bear shipping and other remedy costs to the extent required by law or the applicable warranty. Original packaging is not required where insisting on it would unlawfully prevent a remedy. A finding of “no fault found” does not automatically make a charge payable; any charge for separately agreed non-covered assessment, shipping or work must be lawful, explained and expressly agreed in advance. Your rights under applicable federal, state and local laws are not limited by our warranty.

Your rights vary by state. For example, California consumers may have additional rights under the Song-Beverly Consumer Warranty Act, Massachusetts law may prevent limitations on implied warranties and related remedies, and Louisiana law may provide remedies for redhibitory defects. Nothing in this policy excludes or restricts rights or remedies that applicable law does not allow us to exclude or restrict.

Warranty information

Our Two-Year Limited Warranty provides additional protection for your Stewart Golf products.

• New electric caddies and batteries: Two-year limited warranty, with three-year cover available when you purchase the extended warranty.
• Accessories: 12-month warranty.
• Approved Refurbished products: 12-month warranty.

Warranty cover is subject to the applicable warranty terms, which should be read with the coverage periods above. It does not replace any rights or remedies you may have under applicable federal, state or local law. Nothing in this policy disclaims an implied warranty or limits a remedy where that disclaimer or limitation is prohibited or ineffective.

If you need warranty support, please contact our Customer Care team with your order details and information about the issue.

Orders placed before October 30, 2026

Orders placed on or before October 29, 2026 remain covered by the returns and money-back guarantee terms that applied when the order was placed. Eligible orders retain their original 30-day money-back guarantee from delivery under those terms, even if delivery takes place on or after October 30. The new 15% restocking fee will not be applied retrospectively to a return covered by the old full-refund guarantee. Your applicable legal rights remain unaffected.

Orders placed from October 30, 2026 are covered by the Perfect Fit Promise and the applicable returns policy disclosed when the order was placed. The new policy does not limit applicable legal rights.

If you're unsure which terms apply to your order, please contact our Customer Care team.

Contact us

If you have a question about a return, cancellation, exchange or faulty product, our Customer Care team will be happy to help.

Please contact our Customer Care team through our customer support form or telephone +1 888 814 9862, and include your order number or other purchase information and a brief description of how we can help. You can also write to Stewart Golf LLC, 11755 W Little York Rd, Suite B-104, Houston, TX 77041, USA.

We'll guide you through the next steps.

Complaints

If you're unhappy with our products or service, please contact our Customer Care team in the first instance so we can try to resolve the issue.

If we're unable to resolve your complaint, you can ask for a review by a manager. Please explain the issue in writing and include any relevant order details, correspondence or supporting evidence. We'll review the matter and respond as soon as possible. This process does not prevent you from seeking independent advice, contacting a consumer-protection agency, exercising applicable payment-dispute rights or bringing a claim in a lawful forum.

Nothing in this policy limits any rights you may have under applicable federal or state law.