Customers sometimes ask us why their handset and trolley occasionally lose their Bluetooth pairing for a few seconds and the answer is that Bluetooth is by far the best communications technology available, which is why it is so widely used and why we use it, but like any wireless solution it has an effective range; can be interfered with; and can be obscured.
If the handset and trolley become out of range the Bluetooth pairing will be lost. In this situation, the trolley will stop and both blue lights will flash. There is no need to press the blue on/off button on the handset or turn the trolley power off either: simply walk towards the trolley until the handset is back in range and the two will automatically pair again.
It is possible that another device using either Bluetooth or a radio frequency may conflict with the Bluetooth pairing between the trolley and handset. If this happens, again the trolley will stop and both blue lights will flash. Again, there is no need to press the blue on/off button on the handset or turn the trolley power off either: the handset and trolley are programmed to automatically re-pair using Bluetooth if the pairing is interrupted and will do so within a few seconds.
Finally, if line of sight is lost between the handset and the trolley the Bluetooth pairing may be lost: for instance, if the handset is one side of an earth mound on the course and the handset is the other, or if trees or buildings or even people are inbetween the handset and the trolley. As with loss of pairing due to out-of-range or interference, do not turn off the handset or turn off the trolley power: the handset and trolley will automatically re-pair using Bluetooth and will do so within a few seconds.
Only if the handset has become turned off and the blue light is not flashing at all should the blue on/off button be depressed to instigate the pairing process again.
Ensuring that the handset is fully charged after every round of golf played is also very important: low battery power in the handset can affect the range in which the handset will work and the stability of the signal produced.